Frenissa Mae, Neonatal Nurse, Brighton and Sussex University Hospitals, NHS Trust
New Normal Nursing

Entering the ninth month of what is deemed as the new normal, has reinforced the reality that COVID-19 has been the highlight of this year. Our lives have changed because of this pandemic. It became the decisive factor in several facets of our living. Lockdown was implemented more than once. For most of us, the year flew by like a blur.
One of the greatly affected sectors is healthcare. As the first few cases were confirmed in the British Isles, changes in rendering patient care were observed. It was a period of much uncertainty and anxiety. It was still a disease that we knew little about. Lots of questions needed answers. Policies changed as quickly as new information was disseminated.
In the neonatal unit, since we look after vulnerable patients, more precautionary measures have been set in place. Safety for everyone has always been a priority. Wearing masks and social distancing became mandatory. We also had to undergo fit testing for FFP masks in case a patient with COVID-19 will be placed in our care. The shift towards this new way of nursing was not easy. Having a mask on for 12 hours is not a comfortable experience and made communication slightly tricky, not to mention for the colleagues who had to don full PPE when caring for query COVID-19 babies. Some colleagues also had to self-isolate or shield. There were days when the supplies had to be carefully utilised.
The nurses, doctors and other healthcare team members were not the only ones who had to go through this trying time. It had been the same for parents as well- or probably even more than we believe. At the start, parents’ visiting hours and days were unfortunately greatly limited. Parent-child bonding is a pillar of neonatal care and the limitations brought about by the pandemic had been heart-breaking. But parents had been understanding and grateful that visiting was still possible in some way.
The doors to 24/7 visits may have temporarily been closed, but thanks to innovative and supportive people, our neonatal unit was provided with the vCreate app. This forward-thinking solution enabled nurses to connect the precious little ones with their parents through photos and videos. This has been a source of joy for many mums and dads, especially for those who do not live locally.
Outside of work, the first few months of lockdown was hard to get to grips with. Even grocery shopping was not as convenient as it used to be. Queues had been massive in some supermarket chains and necessities had been hard to come by. You begin to realise the many things that we had taken for granted. Despite these, it had been comforting to see and feel the public’s support for the NHS. I still remember the Clap for the NHS movement every Thursday evenings.
The virus knows no boundaries and it has affected us personally as well—there was news of colleagues, friends and families who were affected by COVID-19. Even an uncle of mine, unfortunately, succumbed to the disease. The tough part had been dealing with the reality my family is halfway across the world. Getting on a plane to the Philippines to be with and comfort them is no longer straightforward. Communication apps became even more essential- something which I could very much relate to with the babies’ families.
There is a light at the end of the tunnel though. Life has not gone back to ‘pre-COVID’ normality. But we are learning more about the virus and adapting accordingly. For the mums and dads of sick or premature babies, the good news is that they can now visit them any time, although separately.
The pandemic has no set end date, but rays of hope have been seen and hope is something that is very much needed.

I’m Lora Alexander, one of the Quality Improvement coaches in a busy Level 3 NICU. QI is all about understanding problems, thinking of solutions, implementing ideas and analysing the results.
My name is Adedoyin Yissau, also known as Dee. I am the Education and Workforce Lead for the London Operational Delivery Network. I came into post as a Network Educator in 2019 and have since developed nursing education region wide, with the current focus on developing a nursing career pathway for London.
Neonatal Network Nurse Educator
My name is Dr. Julia Petty, and I am a nurse lecturer specialising in children’s nursing with a particular interest in neonatal care. My nursing career in paediatric and neonatal clinical nursing practice began after a BSc Hons degree in Psychology at Warwick University, when I moved to Great Ormond Street Hospital, London. Here, I trained in children’s and adult nursing before working there for many years in children’s and neonatal surgical care. I then gained my neonatal nursing qualification at St George’s NHS Trust London and worked at the Whittington NHS Trust NICU before moving back to Great Ormond Street for a senior education role on NICU where I worked until 2001. I then worked as Senior Lecturer at City University, London for 12 years leading the neonatal nursing education portfolio. I studied for a MSc, a PGCE and MA in academic practice during this time, In 2013, I moved to the University of Hertfordshire where my role is Associate Professor (learning and teaching) and Senior lecturer child nursing. I teach on the BSc Hons nursing and master’s degree programmes including leadership of modules, face-to-face/online teaching, assessing and supervision of students at all levels up to doctorate level. I am also research active and have completed a Doctorate in Education. As a nurse, educator and post-doctorate researcher, my interests focus on parents’ premature birth experiences, supporting parents in the transition home from NICU, exploring communication needs of neonates and their carers and studying the educational value of digital storytelling. This combination and variety of roles enriches my working life and brings together my experience as a child / neonatal nurse, educator and researcher. My role and related activities enable me to engage in both education and research while supporting students on their nursing career and education pathway, which is a privilege to be part of.
Hello my name is Claire Richards and I’m the Lead Nurse for the Wales Maternity and Neonatal Strategic Network. This covers nursing leadership but also Neonatal transport. I also have a clinical honorary contract in one Health Board.
Hello, my name is Kim Edwards, and I am a Neonatal Nurse. I am currently the Lead Nurse and Workforce, Education Lead for the Thames Valley and Wessex Neonatal Operational Delivery Network (ODN)
Hello, my name is Jean and I am a registered children’s nurse with 27 years experience. I qualified with a DipHE after struggling academically due to dyslexia. Over my career I have worked mainly in PICU, NICU and children’s cardiac critical care. I am dual qualified in speciality (QIS) for both Neonatal and Paediatrics. The QIS program is a post graduate modular course completed at level 6/7. To be considered QIS you must successfully complete 4 separate modules, each have an academic and practical component. Only on completion of the QIS course can you apply for a band 6 role. In addition to the above qualifications it is expected you would have several years proven experience in speciality at Band 6 and 7 prior to applying for a Matron’s role.
My name is Lisa Baker, I’m a Ward Manager on a Level 2 Special Care Baby Unit in South Wales and I’ve been in this role since 2020.
Hello, my name is Wesell, and I am currently a trainee Advanced Neonatal Nurse Practitioner (ANNP) at Great Western Hospital, which is a Local Neonatal Unit (LNU). Prior to this, I gained substantial experience in a tertiary neonatal unit where I completed my QIS course at master’s level. This course, alongside my role as a senior nurse, provided me with the expertise required to develop my career further in neonatal care.
My name is Hannah Wells, and I am a Neonatal Surgical Clinical Nurse Specialist (CNS).
Hi, I am Amanda and work as the Neonatal Infant Feeding Coordinator for a NICU and a SCBU within one service. While the role is not standardised, many neonatal units now have dedicated posts.
Hello, my name is Daniela Machado, and I am proud to be a Developmental Care Specialist/Lead Nurse and a sister/charge nurse, working across two different trusts. I am originally from Porto, Portugal, and have spent 14 years building my nursing career in the UK. My role involves applying and advancing neuroprotective/developmental care practices for our preterm and neonatal patients/families.
Hello! I am Renjita Raju , a Neonatal Junior Sister working in London. After completing my BSc nursing degree in India, I moved to UK, and completed NMC OSCE to get registered and QIS course to become specialised in neonatal care. I recently qualified as an NLS instructor with the support from NNA scholarship programme. My role involves caring for premature and critically ill newborns, ensuring their safety and health with a highly collaborative multidisciplinary team. I also teach in NLS courses as an instructor following my passion in neonatal resuscitation. I love witnessing infants grow stronger each day and supporting their families through this journey. I’m grateful for the opportunity to provide meaningful compassionate care to the tiniest, most vulnerable patients.